1. Master Terms of Service

These Master Terms of Service ("Terms") govern access to and use of the hosting, server orchestration, and infrastructure management services provided by Fortless ("Fortless", "we", "us", "our"). By registering an account, purchasing services, or accessing the platform API, you ("Customer", "you") agree to be bound by these Terms.

2. Zero Client Authority on Money & Quotes

All monetary calculations are performed server-side with integer precision in minor currency units (Euro cents). Quotes generated via our API carry an HMAC-SHA256 signature and are valid strictly for 15 minutes. Tampered, client-manipulated, or expired quotes are rejected automatically. Orders transition to paid status exclusively upon cryptographic verification of authoritative payment provider webhooks (e.g. Stripe raw-body signatures).

3. Provisioning & Infrastructure Orchestration

Fortless provisions server resources into designated edge nodes following verified payment settlement. External provisioning operations use deterministic idempotency tags. In the event of network disruption or vendor timeout, Fortless safely reconciles existing instances without duplicating allocations or charging duplicate fees.

4. Subscription Renewals, Invoicing & Dunning

Subscriptions renew automatically on the scheduled renewal date. Sequential fiscal invoices are generated in the format INV-YYYY-XXXXX. In the event of a failed renewal payment, accounts enter a 5-day grace period with automated payment retry. If unresolved after 5 days, services are suspended until outstanding invoices are settled.

5. Account Security & Phishing Resistance

Customers are responsible for maintaining secure credentials. Multi-Factor Authentication (TOTP or FIDO2/WebAuthn Passkeys) is strongly recommended for all workspaces and mandatory for administrative accounts. Sensitive security mutations require fresh re-authentication evidence.

Privacy Policy & GDPR DPA

Fortless is committed to strict data minimization, cryptographic storage, and transparency regarding personal data processing in compliance with the General Data Protection Regulation (GDPR).

1. Data Controller & Sub-Processors

Fortless acts as the Data Controller for account authentication, billing, and audit logs. We use a minimal set of vetted sub-processors:

• Stripe Inc. (PCI-DSS Level 1 payment gateway; zero card data touches Fortless servers).
• European Datacenter Partners (ISO 27001 certified edge compute facilities in Frankfurt and London).
• Authoritative DNS & CDN Infrastructure (Protected by strict egress filters and anti-DDoS shields).

2. Customer Rights under GDPR

• Right to Access (Art. 15): Customers can view and export complete account profiles, audit logs, and sequential invoices.
• Right to Rectification (Art. 16): Profile and billing details can be corrected directly via workspace settings.
• Right to Erasure (Art. 17): Account closure permanently terminates services and purges credential data. Statutory Exemption: Fiscal invoices, tax records, and payment receipts are retained for 7–10 years strictly pursuant to mandatory EU tax legislation.

3. Zero Data Sale Commitment

Fortless does not sell, broker, or monetize customer data, behavioral logs, or hosted service contents. Telemetry data on our status page is fully aggregated and anonymized.

Acceptable Use Policy (AUP)

To preserve low latency and high availability for all platform users, the following activities are strictly prohibited across all Fortless game servers, bot runtimes, and compute instances.

1. Prohibited Activities

• Cryptocurrency Mining: Any execution of mining daemons (Proof of Work, Monero, Bitcoin, etc.) on CPU or GPU allocations.
• Denial of Service (DDoS): Operating stressers, booters, UDP amplification, or launching outbound attacks against external networks.
• Malware & Command-and-Control: Hosting botnets, trojans, ransomware, or phishing campaigns.
• Network Scanning & Abuse: Port scanning, brute-forcing remote SSH/RDP servers, or scraping without rate limits.
• Illegal & Exploitative Material: Storage or distribution of CSAM, non-consensual media, or copyright-infringing distributions.

2. Enforcement & Immediate Termination

Violations of this Policy result in immediate service suspension without prior warning. Instances utilized for abusive network attacks are terminated immediately, and evidence is preserved for relevant regulatory and law enforcement authorities.

Refund & Cancellation Policy

Our refund terms are designed to be fair, legally compliant with EU consumer rights, and financially transparent.

1. Right of Withdrawal & Grace Windows

European Union consumers possess a statutory 14-day right of withdrawal. However, upon requesting instant automated deployment and resource reservation on edge hardware, the customer acknowledges that performance begins immediately.

2. Cancellation Mechanics

Customers can cancel active recurring subscriptions at any time from the Fortless portal. Cancellation can take effect immediately or at the end of the current billing cycle. When canceled, no further renewals are billed.

3. Credit Note Issuance & Refund Execution

Approved refunds are processed in integer minor units back to the original payment method via Stripe. Each refund atomically generates an official credit note (CN-YYYY-XXXXX) linked directly to the parent invoice for accounting reconciliation.

Service Level Agreement (SLA)

Fortless guarantees 99.9% monthly network and hardware availability for production edge nodes hosting customer instances.

1. Exclusions

The SLA excludes downtime caused by: (a) customer misconfiguration or in-game mod crashes; (b) scheduled maintenance communicated at least 48 hours in advance on our status page; (c) third-party upstream transit cuts beyond Fortless edge network control.

2. Service Credit Schedule

• 99.0% – 99.89% Availability: 10% credit of monthly service fee.
• 95.0% – 98.99% Availability: 25% credit of monthly service fee.
• < 95.0% Availability: 50% credit of monthly service fee.

Credits are applied as balance deductions toward future subscription renewals upon verified customer ticket submission.